Patient Satisfaction

How Are We Doing?

For Patients > Patient Satisfaction
The Patient Experience
At Primary Care Associates of Appleton, our doctors and staff welcome your feedback and use your compliments and comments to further build on our ongoing customer service initiatives. One way we gather this feedback is by partnering with independent patient experience firm, Press Ganey.

Press Ganey, the industry leader in health care performance improvement, works with more than 10,000 health care organizations nationwide to improve clinical and business outcomes. Press Ganey manages the entire surveying process, from random patient selection to tabulation, ensuring that our results are statistically valid and completely unbiased. The Press Ganey surveys include an extensive analysis of the patient's experience not only with their healthcare provider, but also with the organization as a whole. To view a sample of the survey you may receive in the mail following your appointment, click here.

Posting an online review is another way to leave feedback about your experience at Primary Care Associates of Appleton. In this tech-savvy world, more and more people are seeking information about services on the internet, and sharing your feedback will help others who are looking for opinions about the medical care we provide.